Privacy & Cookie Policy
Last updated: December 2025
Applies to residents of the European Economic Area (EEA) and Switzerland.
This Privacy & Cookie Policy explains how we collect, use, and protect your personal data when you visit https://kendra.ch (“the website”). We are committed to handling your information responsibly and in compliance with applicable privacy laws, including the GDPR and the Swiss Federal Act on Data Protection (nFADP).
By using our website, you acknowledge that you have read and understood this Policy.
1. Personal Data We Collect and Why
We collect or receive personal information for the following purposes:
1.1 Contact & Communication
When you contact us by phone, email, mail, or via web forms, we may process:
First and last name
Company name
Email address
Phone number
Legal basis: Your consent.
Retention period: Up to 3 years after the end of the interaction.
1.2 Compliance with Legal Obligations
We may process the above personal data when required by law or regulation.
Legal basis: Compliance with legal obligations.
Retention period: Up to 3 years after the end of the service.
1.3 Website Statistics & Improvements
We may collect data through cookies and analytics tools, including:
Browsing and interaction data
Search history
Visitor behaviour
Geolocation data (approximate)
Legal basis: Your consent.
Retention period: Up to 14 months.
2. Cookies and Similar Technologies
Our website uses cookies and similar technologies to ensure proper functionality, improve user experience, and analyze website usage. Cookies may be placed by us or by third-party providers we work with.
2.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They may store information such as your preferences, session details, or user behaviour. Stored data may be returned to our servers or those of relevant third parties during subsequent visits.
2.2 Types of Cookies We Use
Functional Cookies (required)
These cookies ensure that the website functions correctly and remember your preferences. They improve usability—for example, by remembering form inputs or keeping items in your shopping cart. We may place these cookies without your consent.
Statistics / Analytics Cookies (optional)
These cookies help us understand how visitors use our website so we can improve its performance and user experience. We use Google Analytics for this purpose.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects information about how you interact with our website, including:
Pages visited and navigation paths
Time spent on pages
Your device, browser, and operating system
Anonymized IP address (IP anonymization is enabled)
These cookies are set only after you give your consent via our cookie banner.
Data collected by Google Analytics may be transferred to and processed on servers in the United States. Google participates in the EU–US Data Privacy Framework, and we rely on Standard Contractual Clauses and additional safeguards where applicable.
Typical cookie retention periods:
_ga: 2 years_gid: 24 hours_gat: 1 minute
You may withdraw your consent at any time through your cookie settings or browser preferences.
Marketing & Tracking Cookies (optional)
These cookies create user profiles, deliver personalized advertising, or track user behaviour across websites. They are placed only if you provide explicit consent.
2.3 Cookies Used on This Website
| Service | Category | Purpose |
|---|---|---|
| Elementor | Statistics (anonymous) | Website performance and structure |
| Google Analytics | Statistics / Tracking | Website analytics and user behaviour |
| Google reCAPTCHA | Functional, Marketing/Tracking | Spam prevention and security |
| Google Fonts | Marketing/Tracking | Display of external fonts |
| Google Maps | Marketing/Tracking | Embedded maps and location data |
| Miscellaneous | Pending classification | Automatically collected elements |
3. Cookie Consent
When visiting our website for the first time, a cookie banner allows you to:
Accept all cookies
Customize your choices
Reject optional cookies
You can also manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
4. How We Share Your Data
We may disclose personal data:
When required by law or court order
To law enforcement when legally permissible
To advisors or potential buyers in the event of a merger, acquisition, or transfer of assets
We ensure that these parties adhere to appropriate data protection standards.
We maintain a data processing agreement with Google and block the full IP address collection whenever possible.
5. Security Measures
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, misuse, loss, or disclosure. Only authorized personnel can access your information.
6. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their Privacy Policies.
7. Your Rights
Under GDPR and Swiss law, you have the following rights:
Right to information – why we collect your data and for how long
Right of access – to the personal data we hold
Right to rectification – to correct or complete your data
Right to erasure – to request deletion of your data
Right to withdraw consent – at any time
Right to data portability – receive or transfer your data to another controller
Right to object – to processing based on legitimate interests or for marketing
To exercise your rights, please contact us using the details below. Please include sufficient information so we can verify your identity.
8. Complaints
If you believe your data has been handled improperly, you may file a complaint with your local Data Protection Authority. We nevertheless encourage you to contact us first so we may address your concerns.
9. Contact Information
Kendra Securities House SA
1, place de Saint-Gervais
CH-1201 Geneva
+41 (0) 22 908 07 50
info@kendra.ch